Business Development & Customer Success Coordinator

Location: Atlanta, GA / Hybrid

Reports to: CEO

Department: Sales

Classification: Full-Time

Salary: $48k-65k base salary

About Retaaza

Retaaza is a social enterprise that strives to make local food more accessible and affordable,directly supports our communities’ farmers, reconnects consumers to their food,and feeds families struggling with food insecurity. We are building robust relationships with local farmers, community organizations, local businesses, and individuals to create a nimble, streamlined approach that is making a measurable impact economically, socially, and environmentally across our communities.

This is a hybrid position. Day-to-day work can be done remotely but there are meetings and events that require in-person attendance and coverage. Our HQ is in Atlanta at Atlanta Tech Village, and we have an office and warehouse on the Westside. Our Business Development & Customer Success Coordinator role is perfect for someone passionate about local food, building relationships, and delivering exceptional service to customers while driving the company’s growth. They will learn strategies and approaches from senior sales leaders but should also come with their own ideas, passion, and skills for success. This position is a key member of the team and will work cross-functionally to ensure Retaaza’s mission and impact are communicated effectively.

Retaaza Team Members Are

●      Entrepreneurial – they take initiative, work independently, and are comfortable with ambiguity and rapid change in a fast-paced, startup environment

●      Adept at turning unstructured problems into well-defined plans

●      Mission-oriented

●      Willing to learn and ask questions

●      Willing to pitch in and roll up their sleeves to help - even if tasks are not formally part of their role

●      Ethical and have high integrity in their approach to situations

●      Committed to addressing food insecurity, saving food waste, and helping farmers in the state of Georgia and beyond

‍Role Responsibilities

Business Development

• Research and identify potential customers, including restaurants, retailers, food service providers, and companies who value locally-sourced food.
• Evaluate and prioritize leads to ensure alignment with business goals, passing high-potential opportunities to senior sales leaders.
• Conduct outbound sales efforts (cold calls, emails, and in-person meetings) to establish new partnerships and close deals.
• Set up meetings, prepare materials, and assist senior sales leaders in advancing qualified leads through the sales funnel.
• Travel to attend sales and community meetings to develop relationships and meet new potential clients.
• Build strong relationships with prospects by understanding their needs, presenting solutions, and showcasing the value of our local food offerings.
• Collaborate with the team to develop strategies for entering new markets and growing the customer base.
• Track sales metrics, report on performance, and suggest areas for improvement.
  ‍

Customer Success

• Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products and services.
• Act as the primary point of contact for customers, fostering long-term relationships and maintaining high levels of satisfaction.
• Address customer inquiries, resolve issues, and proactively identify opportunities to improve their experience.
• Identify opportunities to introduce customers to new products and services that meet their needs.
• Gather customer feedback to inform product offerings and operational improvements.

Required Skills & Experience

●      1-3 years in business development,sales, customer success, or a related role; experience in the food industry is a plus.

●      A genuine passion for connecting with people and building lasting relationships.

●      Ability to manage multiple accounts, tasks, and priorities effectively.

●      Comfortable using CRM tools, email marketing platforms, and other sales or customer success technologies.

●      Strong verbal and written communication skills, with the ability to present ideas clearly and persuasively.

●      Familiarity with sustainable food practices, local farming, and food distribution is highly desirable.

●      Access to a vehicle and a valid driver’s license

Culture

We are a high performing team that aims to make people’s lives better every day. Our goal is to work smarter, not harder, but the problems we are tackling require hard work, imagination, and a willingness to collaborate, brainstorm, support, and learn from each other. We are a family that aims to function as a well-oiled machine. Retaaza is a place for personal and professional growth and where excellence is rewarded and failure is a side effect of the continual learning process. We have high expectations of each other and of the organization and ask that our team members show up with a positive, can-do attitude that is uplifting to others around them. We authentically care about each other and the stakeholders we are serving. The passion that we bring to Retaaza and our personal work ethic makes deadlines, and the unavoidable stress, easier. We expect team members to feel a sense of accountability for the success of the people they work with every day and for the success of the business. We want everyone to come to work feeling like they can unapologetically bring their whole self. Our work requires heart,humility, excellence, creativity, and respect. Ultimately, the work, and our mission of refreshing the way we feed community, is bigger than any individual.

At Retaaza, we value diversity, equity, and inclusion in all forms. We strive to have a workforce that is reflective of the communities we serve, and we believe that a diverse team brings unique perspectives, skills, and experiences that enrich all of us. We are dedicated to empowering every individual and promoting a culture of inclusivity and belonging. We take pride in being an equal opportunity workplace and welcome all qualified individuals to apply.

We can’t wait to welcome you to our team.

To Apply

Interested applicants should send their resume,three references, and cover letter to careers@retaaza.com.

‍